Privacy
A coaching container is only worth trusting if it can't see into you more than you invite it to. We built ours so your identity and your story stay apart.
How we keep what you say yours
We separate who you are from what you say, so no single part of the system can ever reconnect your name to your story.
Recognising you on your return — held as scrambled, one-way identifiers, not your plain name or number.
Your conversations and transcripts — filed under a random code, never under who you are.
The confessions and fears you'd least want seen — encrypted, with the key kept separate from them.
One guarded key, that you can destroy
Nothing joins these doors together except a single key held separately. Ask us to forget you, and we destroy the key — your story stays, but it can never be traced back to you again, by anyone, including us.
We show the idea, not the blueprint. Where this lives is our secret, not yours to carry — no single breach reveals who you are.
Security through separation, not secrecy of effort. Nothing is impenetrable, which is why we architect things so that breaking in anywhere still shouldn't reveal who you are.
The data we hold most carefully is encrypted with strong, industry-standard cryptography (AES-256). The keys are stored separately from the data they protect.
Where we need to recognise you on return, we keep a one-way, non-reversible hash — not your phone number or name in clear text.
Only the systems that must, for the service to run, can reach your data. A coach sees a prepared summary — never the raw conversation that created it.
This is your container, not ours. You can see what we hold about you, take a copy, and make us forget you — and each is a genuine removal, not a tidy-up.
Email privacy@gotta.today and we'll tell you, in plain language and in full, what we hold about you and how it's kept apart.
Request an export of your data at any time. It belongs to you.
Type /forget in the bot. It deletes your data immediately and irreversibly, including the key that joined your conversations to you.
Write to privacy@gotta.today asking for deletion or a copy. We comply fully.
How erasure works: we don't hide your data — we destroy the single key that joins “who you are” to “what you said.” Whatever remains is a story with no owner, that can never be traced back to you by us or anyone else.
Legal basis. We process conversation data on the basis of your consent and the performance of the coaching service you're using. You may withdraw consent at any time via /forget or by contacting privacy@gotta.today.
Data protection. Gotta operates in the UK and applies the principles of the UK GDPR and the Data Protection Act 2018. Data is stored securely and access is restricted to those who need it to run the coaching service.
Your rights. Under applicable data protection law you have the right to access, rectify, export, and erase your personal data; to restrict or object to certain processing; and to lodge a complaint with the Information Commissioner's Office (ICO).
Contact. privacy@gotta.today. For anything time-sensitive in a crisis, use emergency services.
Version 1.0 · Last updated 2026-09-02